What it's all about
To submit a claim online, you'll log into your Online Member Centre at oecta-hsa.blendable.ca
If you've forgotten your password, just click the Forgot Password? link, under the boxes where you enter your email address and password.
You'll be redirected to the password reset function - simply enter an email address registered to the account and password reset instructions will be emailed to you.
What you’ll need
- Your Member Centre login information
- Your supporting document(s)
How you'll do it
Once you're logged in, you'll land on your dashboard. From this page you'll be able to start a new claim. Just click on the + New Claim button.
The New Claim page will open. This will take you through the steps to enter the receipt details for any eligible medical expenses.
💡 Pro tip: When you’re submitting a claim, keep an eye out for a helpful pop-up! It’s there to remind you to submit to any other benefits plans first. Submitting your claims to your other plans first will help you to maximize your benefits!
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Service Details: Select the general service type from the drop-down menu.
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Provider: Select one of your existing providers or add a new provider. When adding a new provider start by entering the company name or address and, if found on the map, select Use This Location. If the location can't be found check the box marked I can't find my provider on the map and enter your provider details manually.
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Details:
Receipt Number or Identifier: Enter the receipt number, statement number or prescription number
Receipt Date: Enter the service date of the procedure or payment date
Receipt Amount: Enter the amount on your supporting documentation
Amount to be Claimed: Enter the amount you want to claim. If a primary payor has reimbursed you for a partial amount, enter the amount not reimbursed by them. CRA does not allow you to submit a claim and receive payments from 2 payors.
Receipt Image: This is where you can upload supporting documents. Just a note, we do require supporting documentation for any single receipt over $1,000.00. Our Claims Team may also request supporting documentation if they require more information to process the claim. Always save supporting documentation in case they are required at a later date. -
Combine expenses into one claim: You can combine expenses into one claim submission by using the +Add New Expense button of the Update Claim page. The CRA requires that expenses are submitted individually by service date. This allows us to review, process, and reimburse expenses correctly. This means that you'll enter each expense individually by service date and type and then move onto the next expense.
As an example, let's say you pay for a massage therapy and counselling appointment in the same day. You'd enter each item as it's own expense, not lumped together. So the massage therapy expense would be entered on it's own, then you'd select the +Add new expense button to add your counselling expense. Once you've added all your expenses, then you're ready to to move on to the Submit Claim button.
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Save for Later or Submit: Don’t have all your supporting documents handy? Maybe you’re planning to visit your massage therapist tomorrow but want to get your other claim receipts added to your claim? Your claim saves automatically as a draft after saving receipts. When you log in again you can find your draft by clicking on View All Claims. Once the claim is submitted, we'll process it and you'll receive your reimbursement, which usually takes 3-5 business days.
Next steps
We won’t process the claim until you click the ‘Submit claim’ button.
Once the claim is submitted, we'll process it and you'll receive your reimbursement, which usually takes 3-5 business days.
Tips and tricks
Have an expense that you consistently need to submit a claim for? You can use our cloning feature to help populate the expense type and provider. You'll only be required to add the specific claim details like date of service and amount to be claimed.