Overview
Getting locked out of your Member Centre when you're ready to submit a claim is the worst.
Whether it’s a forgotten password, a mix-up with your email, or a random technical hiccup, no need to stress! Most login issues are quick to resolve.
In this article, we’ll take you through the most common problems (and their fixes) so you can get back into your Member Centre and on with your day.
The details
Forgot your login link
So many sites, so little time! It’s hard to keep track of all of the apps and sites we need to use on a regular basis!
To keep things simple, we at the official Blendable Naming Institute chose something easy to remember 😉. You’ll login at oecta.blendable.ca.
We recommend you bookmark that page for the next time you need it.
Forgot your password
On your login page, you’ll see a link to reset your password. You can click on the link, and it will send you a password reset email.
The email will be sent to your primary email address. This is the one where your Welcome Message was sent. It’s most likely to be the email account you have on file with OECTA.
Already activated
If you click the ‘Set A Password’ button in your Welcome Message and see a message saying your account is already activated, that just means you've already set a password.
No worries! Just head over to your custom login page at oecta.blendable.ca and enter your registered email and log in with the password you created at set up.
Expired link
Each Welcome Message has a unique token attached to the ‘Set a Password ‘button. It will expire in two weeks.
If you’re trying to activate your account more than two weeks after the Welcome Message was sent, you’ll need a new one with a new token.
Head over to your login page, oecta.blendable.ca, and click on the Support link in the top right-hand corner.
In the form, you are asked for your email address. Please supply the one to which your Welcome Message was sent because we'll need to verify you in our system.
Didn’t receive a Welcome Message
We sent your Welcome Message to the email provided to us by OECTA. It will be the one you have on file with them. It could be a work email or a personal email - if you don’t see the Welcome Message, check your junk or spam folder just in case.
You can also search your inbox for info@blendable.ca or the subject line "Welcome to your OECTA Health Spending Account!"
If you still can’t find it or accidentally deleted it, no worries! Just go to your login page and click on the Support link.
When filling out the support form, use the same board email (or personal, whichever one applies to your account) where your Welcome Message was sent - we’ll need it to verify your account.
Just send us a request with "Resend my welcome notification" in the message, and we’ll send you a new one ASAP!
Anything else?
Still need help? Don't hesitate to reach out! Use the support form, shoot us an email or give us a call – we're here to help!